An excellent opportunity has arisen for a Highways Control Room Support Controller to join a busy Regional Immediate Response Centre team in the Surrey area on a temp-to-perm basis.
Our client provides emergency support on local authority roads across the London and Surrey areas, helping to coordinate the response to emergency issues on the highway network.
Previous experience working in a Highways Control Room environment is preferable, though we welcome applicants from individuals with transferable skills; such as the emergency services, customer services or security sectors.
Training and support will be provided.
The role consists of taking calls from varying sources: Police, fire service, the in-house dedicated contact centre and highways inspectors who monitor the highways network. It is the responsibility of the Response Centre to dispatch all the calls in a timely manner to ensure emergency jobs are reached within 2 hours. The service provided covers the highway network in Surrey, South West London and North West London.
As the successful candidate, you will work within a shift pattern of day shifts and night shifts. This will be in a 4 on/4 off rota pattern. Staff within the Response Centre work 24/7 365 days of the year.
·Immediate Response Service Delivery - 2-hour response
·Safety Defect Service Delivery - 24hrs initially but moving to 5 days
·Winter service operations/decisions
·Provide assistance/resilience for the following roles/services: Noticing/TMA, stats coordination and scheduling
·Be a key contact for clients, public bodies (i.e. police), and staff
·Monitor in real time responses to requests for work
·Maintain and update spreadsheets racking work, schedules, costs and other contract related outputs
·Ensure accuracy of data is correct such as verifying costs, work orders, sub-contractor schedules and invoices
·Generate contract specific management information and reports and circulate as required
·Produce type written documents including correspondence and reports to standard formats from hand written notes or verbal instruction
·Respond to telephone, verbal and written requests for information, where appropriate supply information either to manager or directly to the enquirer
Desirable Skills and experience:
·Confident individual who enjoys the challenge of working in an environment with lots of real time interaction
·Excellent customer service skills and the ability to excel at providing first class client support
·Use own initiative as well as part of a team using an organised and efficient approach
·Knowledge of business sector activities and demonstrate experience of working in a customer focused environment, either face to face or by telephone
Please select 'Apply Now' to submit an application.
Candidates must be eligible to live and work in the UK.
For a full description and further information on the role, please call Luke Clifford at Carrington West on 02393 876 011
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current job for now, we always welcome calls from Highways, Traffic & Parking professionals keen to make their introductions for future months or years. Our specialist team has a combined 70+ years' experience in this market. Please call Luke at Carrington West on 02393 876011 for more information.
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