Repairs Customer Service Manager
£550p/d Umbrella Rate (Inside IR35)
3 Months Initially (with view for extension in place)
Enfield
 
What will you do?
As a middle manager within the Council, you will:
-Lead, manage and motivate the team to deliver high performance
-Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
-Monitor and evaluate your team's performance and recommend areas for improvement based on evidence
-Recommend areas for service improvement based on relevant data and information
-Communicate effectively with elected members and other partners/stakeholders
-Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
 
As the Repairs Customer Service Manager, you will:
-Lead the housing resolution customer support team, available to provide back-office administration, first tier escalation, inbox management and support with complaints and members enquiries
-Provide leadership, support and motivation the team to ensure that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures.
-Provide operational leadership of the Customer Service Team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvements.
-Develop the online and digital offer for repairs
-Embed a customer focused approach to continuous service improvement and respond creatively to the needs and aspirations of residents. Promote and encourage resident involvement. Review customer feedback and complaints regularly and use these to improve the service.
-Carry out and co-ordinate all financial, administrative, performance management, quality assurance and recording tasks in relation to this role and maintain detailed, accurate records of all activities in accordance with legislation and policies and procedures
 
What do you need?  
To be successful in your application for this role you will need to demonstrate ALL the following on application and through the interview process:
·UK resident
·3+ years' experience within Local Authority/Social Housing
·Degree or Management Qualification or equivalent experience
·Housing or repairs qualification
·Evidence of high levels of customer service and satisfaction
·Experience of monitoring and managing budgets for individual projects.
 
What to do next?
This role will move quickly and is unique opportunity. To avoid missing out please apply today with a copy of your CV.