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Public Response Intelligance Manager

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Public Response Intelligance Manager

  • Location:

    Birmingham

  • Sector:

    Rail

  • Job type:

    Contract - Full Time

  • Salary:

    £36k - 52k per year

  • Contact:

    Oliver Gooch

  • Contact email:

    Oliver.gooch@carringtonwest.com

  • Contact phone:

    02393 876 010

  • Job ref:

    JO0000024986

  • Published:

    about 1 month ago

  • Expiry date:

    2021-02-24

  • Startdate:

    20/01/2021


Are you a Public Response Intelligence Manager with excellent data analysis capabilities?
 
Are you interested in working on Europes largest infrastructure project?
 
Location: Birmingham
 
Salary: £36,000 - £52,000
 
Job role:
·Ensure the Public Response Team has clear processes and consistent ways of working to deliver accurate data collection on all complaints and enquiries
·Quality assure the data and information collected by the team to ensure its accuracy and completeness
·Analyse complaints and enquiries data to establish trends and themes for improvement, sharing these in relevant forums to drive learning and change.
·Ability to develop, analyse and present performance monitoring and reporting in a complex and demanding environment
·Ability to programme manage and deliver high quality data collection, monitoring and reporting
 
Requirements:
·Excellent user level of excel
·Previous experience of using Microsoft dynamics
·Experience in using data analytics tools such as Power BI or Tableau to underpin reporting functions and analytical approach