Housing Repairs Co-ordinator
£22.76p/h Umbrella Rate (Inside IR35)
3 Months Initially (with view for extension)
London Borough of Islington
What will you do?
To work closely with repairs supervisors, as a part of the Housing Services team to plan and
co-ordinate the working day of Operatives to ensure all works are appointed to the
satisfaction of the customer, while maximising efficiency and completing each task within
the specified time allocations.
- To ensure all trade resources are utilised to their full potential, while maintaining customer
focus and seeking to enhance the customer experience.
- To actively manage the workload of multiple operatives, monitoring timings and ensure job
completion by the end of each working day.
- Reallocating scheduled jobs to operative contractors readily available to ensure all resources
are effectively utilised.
What do you need?
To be successful in your application for this role you will need to demonstrate ALL of the following on application and through the interview process:
·A knowledge and understanding of current issues relating to social housing and social housing repairs.
·Experience of working in a contact centre answering high volume of calls to ensure targets are met.
·Minimum of 1 years' experience of working within a responsive repairs environment and housing management systems.
·Able to diagnose repairs accurately, raise orders on IT systems to contractors and book appointments
What to do next?
This role will move quickly and is unique opportunity. To avoid missing out please apply today with a copy of your CV.