Are you passionate about making a meaningful impact on the lives of vulnerable residents? Do you have experience providing specialist housing and welfare advice in a local authority setting?

We are looking for an experienced Housing & Welfare Officer to join a Housing Solutions team, working for a local authority in the West Midlands. In this vital role, you will deliver a responsive, customer-focused service supporting residents across the borough to access secure housing, maximise income, and improve overall wellbeing.
You will offer expert advice on housing rights, homelessness legislation (Part VII, Housing Act 1996), and welfare benefits, working closely with internal teams and external partners to prevent homelessness wherever possible. You'll also manage complex caseloads, represent customers at Tribunals and Court Hearings, and provide guidance to those navigating the private rented sector.

Key responsibilities include:
·Conducting housing options interviews and assessing homelessness applications
·Supporting applications for Housing Benefit and other welfare entitlements
·Preventing homelessness through early intervention and negotiation with landlords and other stakeholders
·Referring complex cases to appropriate services, including mental health and substance misuse support
·Managing nominations for temporary, social, and private rented housing
You must have excellent communication skills, a detailed knowledge of relevant housing and welfare legislation, and the ability to work in a fast-paced environment with empathy and professionalism.

This is a hybrid position, requiring on-site attendance for a minimum of two days per week.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.