We're recruiting a highly skilled and forward-thinking Head of Delivery to lead transformation and continuous improvement across a major Housing Service. This is a pivotal leadership role, driving strategic change, modernisation, and efficiency across multiple workstreams including compliance, service improvement, digital transformation, and Housing Revenue Account (HRA) reform.

You'll be joining at a critical point in the service's improvement journey - working alongside senior leaders to deliver sustainable change, improve performance, and ensure residents remain at the heart of everything we do.

The Role
· Lead the delivery and oversight of a coordinated portfolio of programmes and projects designed to strengthen service delivery, performance, and resident outcomes.
· Drive continuous improvement across Housing, embedding agile project and programme delivery methods and developing multi-disciplinary delivery teams.
· Work in partnership with the Assistant Director for Housing Improvement & Governance to shape and deliver a 10-year transformation plan.
· Oversee key operational priorities such as HRA budget management, service charge reviews, and long-term strategic planning.
· Lead on the implementation of business change initiatives, system upgrades, and service redesign, ensuring delivery is evidence-led and resident-focused.
· Ensure compliance with the Social Housing Act, consumer standards, and other relevant legislation while promoting innovation and efficiency.
· Engage, influence, and collaborate with senior stakeholders, residents, and partners to ensure alignment, buy-in, and delivery of strategic objectives.
· Develop and monitor a comprehensive set of performance indicators, budgets, and improvement targets, ensuring progress is effectively tracked and reported.
· Promote a culture of continuous learning, collaboration, and resident engagement across the Housing Service.
· Act as a head of practice for project and programme management, embedding best practice and driving excellence in delivery standards.

Key Requirements
· Educated to degree level or with equivalent professional experience.
· Proven track record in delivering large-scale, complex projects and programmes in housing or local government.
· Strong understanding of project management methodologies (e.g. PRINCE2, MSP, APM) and evidence of applying these to drive measurable outcomes.
· Deep knowledge of the social housing environment, public sector governance, and local government policy context.
· Significant experience in leading multi-disciplinary teams and influencing senior leaders within politically sensitive environments.
· Strong leadership and stakeholder management skills, with the ability to build trust, drive collaboration, and deliver through others.
· Strategic thinker with a practical approach - able to translate long-term vision into actionable delivery plans.
· Excellent written and verbal communication skills, with the ability to simplify complexity and communicate clearly to varied audiences.
· Demonstrated ability to use data, evidence, and resident feedback to inform decision-making and drive continuous improvement.
· Commitment to equality, diversity, inclusion, and the Council's climate and ecological commitments.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections.
Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.