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Customer Service Advisor

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Customer Service Advisor

  • Location:

    Lincoln

  • Sector:

    Water & Environmental

  • Job type:

    Permanent - Full Time

  • Salary:

    £20k per year

  • Contact:

    Aaron Emerson

  • Contact email:

    aaron.emerson@carringtonwest.com

  • Contact phone:

    02393 876 059

  • Job ref:

    JO0000033838

  • Published:

    about 1 month ago

  • Expiry date:

    27/06/2022

  • Startdate:

    ASAP

Role: Customer Service Advisor
Location: Lincoln
Salary: £20,000 raising to £21,500
Employment: 12 week contract( probation and very likely to move into to permanent position)
Hours of work: 37 per week
Start Date: Monday 6th June
 
Are you looking to work for one of the best companies in the region as a Customer Service Advisor / Scheduler ?
 
If so this is the right opportunity for you.  My client is based in Lincoln looking to recruit 6 X Customer Service Advisers.
 
In this role you go through formal training a process and supported by a mentor to get you up to speed on process, procedures and IT systems.
 
In this role you will be responsible for dealing with inbound customer calls and likely to vary across:
- Answer and resolve customer quires
- Manage the internal data base to ensure customer details are correct and up to date
 
My client prides themselves on high level customer service and this role would suit anyone with a "can do" attitude that is passionate about customer service and  willing to go the extra mile to get customer issues resolved.
 
As this role offers full training it would be suitable for someone looking to kick start their career in customer service, comes from a retail background and looking to transfer into a new sector or someone with customer service experience looking to work for a market leading company.
 
As this role is focused around using an in house CRM - Customer Management System candidates will need to have a base level of computer literacy in order to be suitable. For example if you are able to use any of the following this would suffice.  Microsoft Word or excel, emails, general experience of working from a desk top or laptop computer.
 
This role is based working a 37 hour week Monday - Friday between 9am - 5pm - however flexible working hours are available
 
On offer is a salary  of £20,000 + Benefits and overtime
 
If you are interested in this position please apply quickly as the start date for the role is 6th June