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Technical Support Assistant

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Technical Support Assistant

  • Location:

    Bury St Edmunds

  • Sector:

    Utilities, Power & Telecoms

  • Job type:

    Contract - Full Time

  • Salary:

    £18 per hour

  • Contact:

    Theo King

  • Contact email:

  • Contact phone:

    02393 876 037

  • Job ref:


  • Published:

    14 days ago

  • Expiry date:


  • Startdate:


Job Role - Technical Support Assistant

Location - Bury St Edmunds

Contract Length - 6-9 Months

Pay Rate - £18 hour PAYE

I am looking for a customer focused technical support assistant for a major connection company in the Bury St Edmunds area. The ideal candidate will have experince in a customer facing role with ability to learn the job specifics.

Key Accountabilities:

  • Understand customer's technical requirements and obtain all the relevant information
  • Identify, and assist in processing re-quotes and/or revalidations requested by customers.
  • Effectively manage the re-quote/revalidation portfolio to tight timescales including the provision of status information
  • Produce simple estimates for non-contestable works and produce customer point of connection offers
  • Review costs against budget for projects delivered
  • Support the Business Support Team Leader by monitoring information being entered into SAP & other systems and providing advice to Business Support Assistants

Key Skills/Qualifications:

  • Knowledge of the Connections business processes
  • Understanding of current Standards and Licence Conditions
  • Experience working in an office based environment utilising Microsoft package
  • Customer focused with excellent verbal and written communication skills at all levels, internally and externally
  • Flexible, adaptable and highly motivated
  • Ability to work as an individual with minimum supervision and as part of a team to meet tight deadlines
  • Ability to work to a high standard of detail and accuracy
  • City & Guilds 232 in Electrical Engineering (Desired but not essential)