Job Role - Technical Support Assistant

Location - Bury St Edmunds

Contract Length - 6-9 Months

Pay Rate - £18 hour PAYE

I am looking for a customer focused technical support assistant for a major connection company in the Bury St Edmunds area. The ideal candidate will have experince in a customer facing role with ability to learn the job specifics.

Key Accountabilities:

• Understand customer's technical requirements and obtain all the relevant information
• Identify, and assist in processing re-quotes and/or revalidations requested by customers.
• Effectively manage the re-quote/revalidation portfolio to tight timescales including the provision of status information
• Produce simple estimates for non-contestable works and produce customer point of connection offers
• Review costs against budget for projects delivered
• Support the Business Support Team Leader by monitoring information being entered into SAP & other systems and providing advice to Business Support Assistants

Key Skills/Qualifications:

• Knowledge of the Connections business processes
• Understanding of current Standards and Licence Conditions
• Experience working in an office based environment utilising Microsoft package
• Customer focused with excellent verbal and written communication skills at all levels, internally and externally
• Flexible, adaptable and highly motivated
• Ability to work as an individual with minimum supervision and as part of a team to meet tight deadlines
• Ability to work to a high standard of detail and accuracy
• City & Guilds 232 in Electrical Engineering (Desired but not essential)