We're recruiting an experienced and motivated Revenues Officer to join a high-performing team delivering a full end-to-end Revenues service. This is an exciting opportunity for an experienced professional to play a key role in maximising income collection across Council Tax, Business Rates (NNDR), Housing Benefit Overpayments, and Sundry Debt, while ensuring excellent customer service and compliance with legislation.

You'll manage your own caseload, working independently and as part of a supportive team, providing expert advice to residents, businesses, and partners. This is a fast-paced role that requires a proactive approach, attention to detail, and a passion for delivering great service and fair outcomes.

The Role
·Deliver an efficient and customer-focused Revenues service covering Council Tax billing and recovery, NNDR (including BIDs), Housing Benefit Overpayments and debt recovery.
·Manage your own caseload, ensuring all work is completed in line with performance targets and statutory requirements.
·Provide expert advice to residents, landlords, and businesses by telephone, email, and in writing-resolving complex queries quickly and accurately.
·Identify and apply discounts, exemptions, and reliefs in accordance with legislation and council policy.
·Investigate and assess liability changes, liaising with internal departments, external partners, and the Valuation Office Agency (VOA).
·Maximise debt recovery through appropriate enforcement routes including attachments, court action, committal, bankruptcy, or charging orders.
·Manage cases referred to enforcement agents and other recovery partners, ensuring performance and payments are tracked effectively.
·Prepare and analyse data for management reporting, audits, and statutory returns.
·Mentor and support trainee staff, ensuring consistent quality and compliance across the team.
·Contribute to service improvement projects, identifying opportunities to streamline processes and improve customer experience.

Key Requirements
·Proven experience working within a local authority revenues environment.
·Strong working knowledge of Council Tax, NNDR, and Housing Benefit Overpayment legislation, policies, and procedures.
·Demonstrable experience managing a personal caseload and delivering against collection and performance targets.
·Excellent communication and negotiation skills with the ability to handle sensitive and complex customer cases.
·Experience using revenues systems (e.g. Academy/MRI, Northgate, or equivalent).
·Strong analytical and organisational skills, with the ability to produce reports, interpret data, and make evidence-based recommendations.
·Ability to liaise confidently with enforcement agents, legal services, auditors, and other stakeholders.
·A customer-focused approach with commitment to fairness, accuracy, and continuous improvement.

What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.