We are seeking an experienced Rent Officer to join a local authority in Worcestershire on an initial 3-month contract. The role involves managing rental income for a defined neighbourhood, delivering an effective rent collection and arrears recovery service in line with legislation, council policies, and performance targets.

You will proactively monitor rent accounts, take early intervention action to prevent the escalation of arrears, and negotiate sustainable repayment arrangements. The role includes conducting home visits, attending court, preparing possession and arrears cases, and managing sub-accounts such as court costs and introductory tenancies. You will play a key role in maximising income while promoting tenancy sustainment and reducing the risk of homelessness.

Working closely with Neighbourhood and Tenancy Officers, Housing Benefits, the DWP, and external agencies, you will support tenants to maximise income and benefit entitlement, identify vulnerability, and make appropriate referrals for support. You will also attend tenancy sign-ups, deliver rent surgeries, and provide clear advice to tenants on rent responsibilities and payment methods.

The post holder will maintain accurate records, produce arrears and performance reports, and ensure compliance with relevant Housing legislation, safeguarding requirements, GDPR, and council procedures. You will contribute to service improvement initiatives and provide informal support and guidance to junior team members as required.

Candidates must have proven experience in rent collection and arrears recovery within a local authority or social housing setting, be confident managing court work, and able to work flexibly across multiple locations within the Borough.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
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If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

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