We're currently recruiting a detail-driven and legally minded Housing Review Officer to support a local authority in East London. The primary focus of this assignment will be to work through a backlog of Stage 2 complaints and statutory housing reviews related to homelessness decisions, suitability of accommodation, and housing register disputes.

This is a great opportunity to bring your expertise in housing law and complaints handling to a well-structured team making a direct impact on service quality and outcomes for residents.

The Role
·Lead on reviewing Stage 2 housing complaints, ensuring responses are legally sound, customer-focused, and issued within target timeframes.
·Conduct statutory reviews under Section 202 of the Housing Act 1996 and the Homelessness Reduction Act 2017.
·Undertake Part VI reviews relating to housing register assessments and offers of accommodation.
·Investigate and respond to complex cases involving homelessness, temporary accommodation, and duty discharges.
·Draft clear, evidence-based review and complaint outcome letters that stand up to scrutiny from the Ombudsman or legal representatives.
·Liaise with Legal Services to support responses to judicial reviews, pre-action protocols, and s.204 County Court appeals.
·Contribute to internal learning and service improvement through trend analysis and knowledge-sharing.
·Engage confidently with applicants, advocates, MPs, and other stakeholders in high-profile or sensitive cases.

Key Requirements
·Strong understanding of the Housing Act 1996 (Parts VI & VII), the Homelessness Reduction Act 2017, and associated case law.
·Demonstrated experience in handling complex housing complaints and statutory reviews in a local authority setting.
·Ability to draft high-quality, legally robust complaint responses and decision letters.
·Comfortable managing a varied caseload and working to statutory and internal deadlines.
·Previous experience using systems such as Locata, Northgate, or Info@Work.
·Confident working collaboratively with internal departments, Legal Services, and external agencies.

What you need to do now
If you have the skills and experience for this role and are available at short notice, please apply today with your CV and availability. For more information, click APPLY NOW or get in touch directly.

If you have not recieved a responce in 48 hours, unfortunately, your application has been unsuccessful

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.