We're recruiting an experienced Housing Officer to join a housing services team, delivering a high-quality, customer-focused estate management service.
This role offers the opportunity to manage a defined patch of approximately 400 properties, supporting tenants and leaseholders across tenancy management, arrears recovery, estate inspections and tenancy sustainment. You'll play a key role in ensuring estates are well managed, residents are supported, and services are delivered to a consistently high standard.

The Role
·Manage a patch of approximately 400 properties, delivering a comprehensive housing and estate management service.
·Carry out tenancy management, including sign-ups, tenancy audits, mutual exchanges, succession, assignment and tenancy enforcement.
·Lead on arrears recovery for your patch, including proactive contact with residents, home visits, and enforcement action where required.
·Undertake regular estate inspections and property visits to ensure standards are maintained and issues are addressed promptly.
·Complete tenancy audits to ensure compliance with tenancy conditions and identify any breaches or support needs.
·Manage and respond to anti-social behaviour cases and breaches of tenancy conditions, using proportionate and timely enforcement action.
·Report repairs and work closely with repairs teams and external contractors to ensure works are completed within agreed timescales.
·Monitor estate standards including communal areas, grounds maintenance, parking and abandoned vehicles, escalating issues where required.
·Take ownership of service-related complaints and enquiries, ensuring prompt, professional responses within agreed timescales.
·Liaise with statutory, voluntary and external agencies to support residents with complex needs and promote tenancy sustainment.
·Maintain accurate written and electronic records across housing management systems and Microsoft Office.
·Work collaboratively with colleagues and provide cover within the housing management team as required.
·Keep up to date with housing legislation, welfare reform and landlord and tenant law.

Key Requirements
·Substantial experience working within a housing management or social housing environment.
·Proven experience managing a patch-based caseload, ideally of a similar size.
·Strong experience in arrears recovery, tenancy enforcement and estate management.
·Experience carrying out estate inspections and tenancy audits.
·Ability to manage anti-social behaviour cases and tenancy breaches.
·Strong organisational skills with the ability to manage a varied workload and competing priorities.
·Excellent written and verbal communication skills, with a professional and empathetic approach.
·Confident using housing management systems and standard IT packages.
·Ability to work independently, apply professional judgement and maintain accurate records.
·Educated to GCSE level (or equivalent) in English and Maths.
·Full UK driving licence and willingness to work flexibly, including occasional out-of-hours work.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Estate Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment.
For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.