We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities.

You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations.

The Role
·Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience.
·Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues.
·Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation.
·Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues.
·Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations.
·Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary.
·Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard.
·Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required.
·Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services.
·Keep accurate case records and ensure all actions are completed in line with policy and procedures.

Key Requirements
·Proven experience in housing or tenancy management, preferably within a local authority or housing association.
·Strong understanding of housing legislation, tenancy management, and safeguarding practices.
·Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally.
·Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment.
·Confident working independently and collaboratively within a team setting.
·Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred).
·Full UK driving licence and access to a vehicle required.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.