Are you passionate about making a real difference in people's lives by preventing and relieving homelessness?

We are looking for a dedicated and knowledgeable Homelessness & Housing Solutions Advisor to join a Housing Services team within a dynamic and forward-thinking local authority in Worcestershire. This role plays a vital part in delivering a customer-focused and legally compliant service that helps some of the most vulnerable members of our community.
 
About the Role
As a Homelessness & Housing Solutions Advisor, you will be the first point of contact for residents in housing crisis. You will provide tailored advice and assistance under the Housing Act 1996 (Parts VI & VII), the Homelessness Reduction Act 2017, and other related legislation. You will help residents explore their housing options and work proactively to prevent homelessness wherever possible.

You will be working in a hybrid capacity, with a requirement to attend the office at least 2 days per week, where you'll provide face-to-face support to clients, work collaboratively with colleagues, and participate in rota-based triage and duty systems.
 
Key Responsibilities
·Provide high-quality, customer-centred housing advice and support with a focus on prevention and early intervention.
·Act as the central contact for all homelessness and housing solutions enquiries.
·Deliver advice in line with current legislation, case law, and statutory guidance.
·Operate telephone and face-to-face triage services on a rota basis, including managing emergency homelessness presentations.
·Manage and maintain applications, including advice on housing register eligibility and banding.
·Support the procurement and placement of temporary accommodation when required.
·Promote digital self-service, providing guidance and encouragement to service users.
·Maintain accurate records and support service performance monitoring and reporting.
·Assist with service development initiatives, including landlord engagement, digital transformation, and policy reviews.
·Ensure compliance with safeguarding, financial regulations, data protection, and risk management protocols.
 
What We're Looking For
·Minimum of 3 years of experience working within Homelessness and Housing Solutions, ideally in a local authority or similar setting.
·A strong working knowledge of relevant housing legislation including the Homelessness Reduction Act 2017 and the Housing Act 1996 (Parts VI & VII).
·Demonstrated ability to deliver person-centred, legally compliant advice to individuals in housing need.
·Strong communication, interpersonal and problem-solving skills with the ability to handle sensitive and complex situations.
·Confident in working independently and managing a varied workload in a fast-paced environment.
·Proficient in IT systems and able to learn new digital platforms, including housing management systems.
·A collaborative approach, with a commitment to continuous improvement, partnership working, and excellent customer service.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.