Our client is looking for a Field Engineer to join an established team working in the ANPR / Traffic Camera market. This role is based from HOME and would suit someone who lives in the southern area of England.
 
The Field Engineer will work within the Order Fulfilment department reporting to a Regional Field Team Manager (FTM). The role will predominantly support the design, build and installation of new permanent and temporary projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods.
 
The Field Engineer will be required to gain a strong technical knowledge of the company's supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some travel in the southern region on the UK, possibly often staying away and working unsociable hours.
 
What you will be doing:
- Under the guidance of the FOM support the design, configuration, and Installation of new projects.
- Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
- Assisting with the installation of equipment on site
- Undertake field service tasks and maintenance activities i.e. calibrations, annual maintenance, and service.
- Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated re progress.
- Ensure that assets are registered on the system and that asset status is correctly reported within the service management system
- Ensure that faults are correctly recorded against assets
- Comply to company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e. returns, stock management, incident reporting and updates, system calibrations, and risk assessments.
- Supervision of third party contractors on-site
- Return of faulty equipment service and liaising with product engineering to feed back any fault, product enhancements, and design concerns to engineering.
 
What you need to know:
- Planning and Organisation
- Methodical work-based approach
- Proven track record of establishing good working relationships with customers and other professionals
- Good understanding of Health and Safety and its application to Highways environments
- Some experience of camera based Speed enforcement solutions and ANPR technologies [Desirable]
- Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics. [Desirable]
- IT literate with knowledge of PC configuration and communications
- Good understanding of Construction design management (CDM) [Desirable]
- A good working knowledge within the Highways environment (Desirable)
 
Understanding
- Experience in preparing documentation
- Good Microsoft Office skills
- Awareness of Quality Management Systems and ISO9001
- Ability to work to tight timescales and manage multiple tasks and internal and external customers
 
Education
- Recognised Electrical Qualification
- Recognised Communications Qualification [Desirable]
- Recognised Networking TCP/IP Qualification [Desirable]
- Full UK Driving Licence
 
If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
 
Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Adam Butler at Carrington West on 07889 214 154 for more information.
 
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.