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Customer Service - Debt Recovery

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Customer Service - Debt Recovery

  • Location:

    Lincoln

  • Sector:

    Water & Environmental

  • Job type:

    Contract - Full Time

  • Salary:

    £19k per hour + benefits

  • Contact:

    Dave Kua BA (Hons) FIRP CertRP

  • Contact email:

    Dave.kua@carringtonwest.com

  • Contact phone:

    02393 876 003

  • Job ref:

    JO0000024030

  • Published:

    about 1 month ago

  • Duration:

    6 Months

  • Expiry date:

    2020-11-27

  • Startdate:

    ASAP

Role: Customer Service Advisor
Location: Lincoln - Near the train Station
Salary: £19,000
Employment: Temporary to Permanent -
Hours of work: 37 per week
 
 
Are you looking to work for one of the best companies in the region as a Customer Service Advisor ?
 
If so this is the right opportunity for you.  My client is based in Lincoln and less than a mile from the  train station and looking to recruit multiple Customer Service Advisors.
 
In this role you go through formal training a process and supported by a mentor to get you up to speed on process, procedures and IT systems so no prior customer service experience is needed.
 
In this role you will be responsible for dealing with inbound customer enquiries relating to billing and payment resolution. This can vary from changes of customer enquiries, calculating payment plans or tariffs, data entry, liaising with stakeholders and other related tasks. No two calls will be the same and my client prides them selves in providing excellent customer service.  Their ethos is very much to work with the customer to resolve the issue and to what ever it takes to get a resolution.
 
As this role offers full training it would be suitable for someone looking to kick start their career in customer service, comes from a retail background and looking to transfer into a new sector or someone with customer service experience looking to work for a market leading company.
 
As this role is focused around using an in house CRM - Customer Management System candidates will need to have a base level of computer literacy in order to be suitable. For example if you are able to use any of the following this would suffice.  Microsoft Word or excel, emails, general experience of working from a desk top or laptop computer.
 
This role is based working a 37 hour week Monday - Friday but you will be required to work Saturday & Sunday's on occasion.  Working hours will vary between the below hours, you will be issued shifts 1 month in advance and there is flexibility to change days and hours.
 
Monday to Friday 8 am till 8pm
Saturday 8am -4pm  
Sunday 10am - 4pm
 
On offer is a salary  of £19,000 + an excellent benefits package.
 
If you are interested in this position please apply quickly as this role closes on Thursday 29th October
 
Once you have applied please call Dave Kua on 02393 876 003 to discuss.