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Customer Service Advisor

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Customer Service Advisor

  • Location:

    Lincoln

  • Sector:

    Water & Environmental

  • Job type:

    Contract - Full Time

  • Salary:

    £20k per year

  • Contact:

    Dave Kua BA (Hons) FIRP CertRP

  • Contact email:

    Dave.kua@carringtonwest.com

  • Contact phone:

    02393 876 003

  • Job ref:

    JO0000027245

  • Published:

    about 1 month ago

  • Duration:

    12 Weeks

  • Expiry date:

    2021-07-27

  • Startdate:

    22/06/2021

Role: Customer Service Advisor - Billings
Location: Lincoln - City Centre ( less than 1 mile from the train station)
Salary: £20,000 based on a 37 hour working week
Employment: Temporary 12 weeks -( Likely extension and permanent option available on completion
Hours of work: 37 per week
Working week: Monday - Friday 8am-4pm or 9am - 5pm
 
Are you looking to work for one of the best companies in the region as a Customer Service Advisor
 
If so this is the right opportunity for you.  My client is based in Lincoln City Centre less that 1 mile away from the train station and looking to recruit multiple Customer Service Advisors.
 
In this role you go through formal training a process and supported by a mentor to get you up to speed on process, procedures and IT systems so no prior customer service experience is needed.
 
In this role you will be responsible for dealing with external stakeholders such as land developers, housing developers, contractors and consultancies relating to utility connections.  No two calls will be the same and my client prides them selves in providing excellent customer service.  Their ethos is very much to work with the customer to resolve the issue and to what ever it takes to get a resolution.
 
As this role offers full training it would be suitable for someone looking to kick start their career in customer service, comes from a retail background and looking to transfer into a new sector or someone with customer service experience looking to work for a market leading company.
 
As this role is focused around using an in house CRM - Customer Management System candidates will need to have a base level of computer literacy in order to be suitable. For example if you are able to use any of the following this would suffice.  Microsoft Word or excel, emails, general experience of working from a desk top or laptop computer.
 
This role is based working a 37 hour week Monday - Friday but there will be you will be Saturday & Sunday overtime available on occasion.  
 
On offer is a salary  of £20,000 + an excellent benefits package based on a 37 hour working week.
 
If you are interested in this position please apply quickly as this role closes Monday 27th June.
 
Once you have applied please call Dave Kua on 02393 876 003 to discuss.