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Customer Service Advidor

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Customer Service Advidor

  • Location:

    Ipswich

  • Sector:

    Utilities, Power & Telecoms

  • Job type:

    Contract - Full Time

  • Salary:

    £14.60 - 14.60 per hour + shift uplift

  • Contact:

    Kent Streek

  • Contact email:

    kent.streek@carringtonwest.com

  • Contact phone:

    02393 876009

  • Job ref:

    JO0000028374

  • Published:

    26 days ago

  • Expiry date:

    2021-09-28

  • Startdate:

    24/08/2021

Are you looking to work for a highly respected large utilities infrastructure company?
 
 
 
Customer Service Advisor - 6-9 month Temporary Contract
 
Full Time (9am-5pm or Shift Pattern of 8 hour day between 7am-11pm with pay uplift)
 
£14.60 PAYE per hour for core hours
 
 
 
This role could be for you!
 
Our client's Customer Service Centre provides help lines for Power cuts and Emergencies, General Network Maintenance, Supplier Information and Customer Relations. Customer Operations operates 24 hours a day, 365 days of the year, but they offer non-shifted and pattern working in full / part shift positions.
 
Main Role Duties
 
·To provide excellent service whilst ensuring the safety of our customer and staff.
·Act as first point of contact for the customers, across a variety of communication mediums, adopting responsibility for resolving a whole range of customer queries to their satisfaction, within defined procedures.
·Ensure up to date knowledge of all Customer Services processes and procedures and make proactive suggestions for improvements where appropriate.
·To provide accurate information at the point of customer contact inline with expectations set out in the Electricity Guaranteed Standards. 
·Active participation in Coaching for Performance sessions.
·Take ownership of personal learning and development and support the development of colleagues through 'buddying' programmes.
 
 
The role requires you to be well organised with an eye for detail and possess excellent customer service skills. You must be able to communicate effectively with a wide variety of people on the phone, and deal professionally, with empathy and understanding of each situation.
As an effective communicator you will have the ability to see things from the customers' perspective and to deliver the best possible service, even when under pressure.
 
This is a role that will allow you to play to you strengths, whilst challenging you to be the best you can be and offering excellent customer outcomes. Please call Ryan at Carrington West on 02393876019 or apply without delay to be considered.