We're working with a Local Authority in Essex to recruit a Client Resident Liaison Officer to support the successful delivery of major works across their housing portfolio.
This is a key, resident-focused role where you'll act as the main point of contact between tenants, leaseholders, contractors, and internal teams, ensuring residents are fully informed, supported, and engaged throughout improvement projects.

You'll develop Resident Liaison Plans, coordinate consultations, and carry out home visits to understand individual needs. You'll also organise meetings, produce clear communications, support decant processes, and ensure access for contractors across all stages of works.

In addition, you'll monitor contractor performance in relation to customer care and resident engagement, attend site meetings, manage enquiries and complaints, and support post-project feedback.

We're looking for someone with strong communication and organisational skills, experience in a customer-facing role, and the ability to manage a busy workload. Experience in social housing or construction is desirable.

A full driving licence and willingness to use your own vehicle are required.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.


If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.