Client Relations Coordinator

Posted 29 August 2023
Salary £15 - 18 per hour
Job type Contract - Full Time
Job duration3 Months
Discipline Highways, Transport & Infrastructure
Contact NameEvan Brookes

Job description

You will deliver client relations/location support, facilities tasks, IT Support and HSEQ compliance to ensure our clients business can successfully deliver to its clients. This is a part time contract position, working 3 days per week (22.5 hours per week).
This role also requires the individual to strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations and add value to their experience. It is a varied and dynamic role which is all about being an organised team player with a sharp attention to detail and problem-solving skills.
This is a support services role that requires a physical presence on site (Central Southampton), you will be the face of the company and the first point of contact for clients and visiting employees for the Southampton office.
Role Responsibilities

·Focus on delivering a positive visitor experience, through welcoming clients, visitors, and contractors.  Maintain correct visitor sign-in protocols including sky visitor and comply with health and safety and GDPR policies and procedures
·Working closely with facilities and the building management team to ensure all visiting contractor are registered and parking organised if required
·Lead by example by promoting and maintaining and high level of professional behaviours
·Assist with the smooth running of the office, front of house, desk bookings
·Reception duties, including meet and greet, answering incoming calls and scheduling appointments
·Assisting with managing meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests
·Assist with reporting and logging tickets through the appropriate Support Helpdesk on behalf of clients and visitors. Ensure matters are resolved in a timely manner
·Support the Location Support coordinator with the delivery of office facilities, support contractor, monthly PPM's
·Assist with set up and provision of new starter equipment and supporting induction process by conducting weekly new starter office tours (emergency exits etc)
·Kitchen duties, Milk distribution and coffee machines' daily maintenance
·Using cloud-based accounting software
·Inputting of invoices
·Local low tech IT support - Setting up desks with docking station, ordering assets, laptops as requested
·Assist with the coordination of any onsite events - ensuring that all needs are met (catering, room bookings, car park requirements, etc)
·Dealing with incoming post, couriers, and deliveries
·Maintains our auditable records on the company's systems, databases, and procedures
·Support Location Support coordinator with ensuring all H&S notices, Fire Warden and First Aider information is kept up to date around the office
·Willing to be a first aider and fire warden
·Assist with the ordering and provision of PPE
·Maintains high standards of Health & Safety, Quality Assurance and Environmental impact as well as ensuring office security
·Support with all on-site facilities
·Take shared responsibility for the visual standards of the site and ensure that correct/accurate information is displayed in all areas around the office
·Completing and keeping data spreadsheets up to date  
·Any other ad hoc duties to the business when required
Key skills required
·Excellent planning and organizing skills
·Possesses excellent skills in MS Office (Word, Excel, Outlook, Teams) as a minimum
·Good communication skills, responsive and flexible
·Ability to build internal and external relationships effectively
·Ability to multi-task and work well under pressure
·Ability to think and demonstrate continuous improvement
For more information, click APPLY NOW or call Evan Brookes on 02393 876025.
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Evan Brookes at Carrington West on 02393 876025 for more information.
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.