Banner Default Image

Service Delivery Manager

Back to job search

Service Delivery Manager

  • Location:


  • Sector:

    Highways, Transport & Infrastructure

  • Job type:

    Permanent - Full Time

  • Salary:

    £45k - 50k per year

  • Contact:

    Adam Butler

  • Contact email:

  • Contact phone:

    02393 876016

  • Job ref:


  • Published:

    7 days ago

  • Expiry date:


  • Startdate:


Are you looking for a role with a variety in you day to day activities and a chance to make a real difference in your community?
Our client is looking for a Service Delivery Manager to join their Environmental and Operational support team. The role will involve supporting the Team Manager with the day to management of the service. The team has over 45 team members and this role would have 3 direct reports. The Environmental and Operational support team does reactive and routine maintenance and is responsible Drainage, Incident response, Winter Maintenance and Forestry.
·Work with the Team Manager to support individual teams within the service.
·To support the management and delivery of a 24/7/365 service to respond efficiently to problems and emergencies that occur on the highway, and to support other major emergencies as required.
·Help delivery the operational service provided by each team.
·Leading operational change where necessary.
·Aiding with performance management of both operational output and staff within the service.
·Work with contract managers and stakeholder on work programmes.
·Budget management.
·To support the development of new business opportunities for the Team, in conjunction with the Team Manager, to grow the service and improve the financial standing of the business.
·Provide support and direction to enable teams to create clear plans and priorities.
Key skills:
·Commercial awareness and external market knowledge.
·Background in civil or highway engineering or maintenance.
·Experience leading teams and managing personnel on a day to day basis.
·Be able to adapt to change workloads
·Ability to build strong relationship with team members and external clients / stakeholders.
·Strong IT skills including work on large data set / spreadsheets (Excel).
·Strong communication, influence and engagement skills across all levels of an organization and with external stakeholders.
What you will get in return:
·Excellent work life balance
·Clear career progression
·Fantastic salary and benefits package
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 70+ years' experience in this market. Please call Adam Butler at Carrington West on 07889 214 154 for more information.
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.