We're recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services.

This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making.

The Role
·Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard.
·Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities.
·Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas, distributing papers and responding to queries.
·Work with Service Managers and Team Leaders to develop annual engagement plans and maintain regular contact with tenant groups.
·Actively attend resident meetings, community events and forums to encourage participation and build positive relationships.
·Gather, analyse and interpret tenant insight to inform service improvements, strategy and policy development.
·Follow up survey responses where necessary to gain deeper insight into tenant concerns.
·Record engagement activities, outcomes and impact to support the production of Impact Reports and evidence-based recommendations.
·Communicate clearly with tenants to demonstrate how their feedback has influenced service delivery.
·Work closely with the Communications Team to produce newsletters, annual reports, leaflets, website updates and social media content.
·Maintain and update engagement information across digital platforms and communication channels.
·Act as a specialist adviser on resident engagement matters to colleagues.
·Support the daily management of the tenant satisfaction framework, ensuring feedback is collected at key touchpoints and actioned appropriately.
·Work with the Complaints Officer to support compliance within the complaints service, including acknowledging and monitoring responses within statutory timescales.
·Build effective relationships with internal departments and external partners to ensure tenant feedback informs service improvements.
·Demonstrate awareness of the diverse needs of the tenant base and promote inclusive engagement approaches.

Key Requirements
·Experience working within resident engagement, tenant participation or housing services.
·Strong understanding of the Regulator of Social Housing consumer standards, particularly Transparency, Influence and Accountability.
·Experience supporting tenant forums, focus groups or community engagement activities.
·Strong communication skills, both written and verbal.
·Experience producing engagement reports, newsletters or communications materials.
·Ability to gather and analyse tenant feedback to inform service improvement.
·Experience working collaboratively across departments.
·Good organisational skills with the ability to manage multiple priorities.
·Understanding of complaints processes within housing services.
·Commitment to equality, diversity and inclusive engagement.
·Driving License and access to a vehicle.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Resident Engagement Officers, Tenant Participation Officers and Housing Compliance roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections.
For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.