We're working with a busy local authority to recruit an experienced Housing Solutions Officer. This is a frontline role within the Housing Needs service, providing advice, assessments, and tailored interventions to prevent and relieve homelessness in accordance with the Housing Act 1996 and the Homelessness Reduction Act 2017.
You'll be joining a dedicated and proactive team committed to delivering person-centred support and sustainable housing solutions for individuals and families at risk of homelessness.

The Role
· Manage a varied caseload, carrying out detailed housing assessments and making lawful decisions under relevant housing legislation.
· Create and review robust, legally compliant Personalised Housing Plans, identifying prevention and relief actions to achieve positive outcomes.
· Provide accurate and practical housing advice, including options such as private rented housing, supported housing, and tenancy sustainment measures.
· Liaise with internal teams, external agencies, landlords, and voluntary sector partners to secure suitable housing solutions.
· Maintain accurate, up-to-date case records, ensuring compliance with statutory timescales and service standards.
· Apply a trauma-informed, person-centred approach in all interactions with applicants.
· Participate in the out-of-hours duty rota as required.

Key Requirements
· Proven experience working in a Housing Options or Homelessness role within a local authority or similar setting.
· Strong understanding of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017.
· Experience in creating and delivering effective Personalised Housing Plans.
· Ability to manage a busy and complex caseload, making sound and lawful decisions under pressure.
· Excellent communication, negotiation, and problem-solving skills.
· Empathetic approach to working with people in challenging circumstances.
· Experience using housing or case management systems such as Abritas, Locata, or Jigsaw desirable.

What you need to do now

If you're an experienced Housing Solutions Officer looking for your next contract, please apply today with your CV and availability.

If you have questions or want to find out more before applying, click APPLY NOW

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.