We are looking for an experienced Housing Repairs Officer to support the delivery of repairs and maintenance across council housing stock. This position plays a critical role in ensuring residents receive a high-quality, responsive and efficient service. Working across specialisms such as responsive repairs, mechanical and electrical (M&E) services, and void management, you'll ensure that contractors deliver works to the expected standard and that all repairs are managed with transparency and value for money.

Key Responsibilities
·Oversee and coordinate day-to-day repairs, void works and M&E orders, ensuring timely progress and completion.
·Raise and manage repair orders and liaise with contractors, residents, and internal teams to ensure service excellence.
·Monitor and scrutinise submitted invoices against repair orders to ensure financial accuracy and governance.
·Maintain accurate records of safety certificates and compliance documentation.
·Work closely with Contract Surveyors to monitor performance, identify issues, and drive improvement in repair outcomes.
·Provide cover and flexibility across the team's specialisms when required.

About You
·Proven experience in housing repairs, maintenance or asset management within a social housing environment.
·Sound knowledge of repair processes and void management procedures.
·Strong organisational skills with the ability to manage a varied caseload effectively.
·Confident communicator, able to build effective relationships with contractors, residents, and colleagues.
·High level of accuracy and attention to detail in maintaining records and reviewing invoices.
·Strong IT skills including experience using housing management systems and Microsoft Office.
·A team player with a commitment to delivering excellent customer service.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.