Do you want to make a real difference to people facing housing challenges in your community?
Are you passionate about delivering high-quality, customer-focused public services?

We are currently seeking a dedicated and motivated Housing Options Officer to join our team in Devon on a 3 month contract. This is a rewarding opportunity to play a vital role in providing professional housing advice, managing allocations, and preventing homelessness across the district.
As a Housing Options Officer, you will work closely with individuals and families in housing need, offering support, guidance, and practical solutions. You will deliver services in accordance with council policies, maintaining a high standard of customer care, and ensuring decisions are made in line with current legislation.
You will be responsible for assessing applications through Devon Home Choice, making homelessness decisions, allocating temporary and permanent accommodation, and working closely with partner organisations such as Housing Associations and support agencies. A key part of your role will be to help prevent homelessness through early intervention and targeted advice, while also contributing to the ongoing development of housing services across the area.
You'll also be expected to conduct home visits to assess housing needs and support vulnerable applicants.

Key Responsibilities:
·Provide advice and assistance to those who are homeless or at risk of homelessness.
·Make decisions on homelessness applications and housing allocations in line with legislation.
·Maintain and apply Devon Home Choice policies within a defined area of Mid Devon.
·Liaise with housing providers to ensure access to suitable temporary and permanent accommodation.
·Support the Housing Options Manager in project work and deputise as required.
·Prepare reports and statistics related to homelessness and lettings performance.
·Undertake relevant training and stay up to date with housing legislation and best practice.
What We're Looking For:
·Knowledge of housing legislation and homelessness prevention (training can be provided).
·Strong communication, problem-solving, and decision-making skills.
·A compassionate and customer-focused approach.
·Ability to work both independently and as part of a supportive team.
·The position is hybrid, with a requirement to be in the office at least two to three days per week.
 
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.


If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.