Customer Service Coordinator - Temp (ongoing) - Milton Keynes - £10-11 per hour
 
Our client are a vibrant a successful utility metering company who offer meter exchange and maintenance services all over the UK
 
They have some exciting opportunities to join their existing service team as a Customer Service coordinator.
 
The role is 37.5 hours a week with flexible working available once you have completed your training and induction
 
MAIN RESPONSIBILITIES
 
·Ensure all work is completed within customer SLA's and internally agreed targets
·Maintain trackers/ reporting and be able to respond back to customers with progress updates
·Provide support to your colleagues on complex queries by sharing skills and knowledge
·Support with a busy customer mailbox, general processing plus dealing with any escalations
·Processing of industry flows the team are responsible for SLA's
·By working with commercial colleagues, schedule and secure slots for future work whilst ensuring these slots are released/ filled in a timely manner
·De-appointment report - work to cancel appointments we are no longer the meter operator for the site
·Build close working relationships with other teams to ensure the copmpany customers receive a high quality service and that both internal and external service levels are met.  
·Produce and update procedural documentation to support new and amended services
·Document and assist in the resolution of customer complaints, escalating where necessary  - ensure the complaints process is followed
·Support with external calls / meetings to customers
·Take full ownership of issues, and  ensure timely, effective resolution
·Prioritise and manage your workload to team and industry timescales
 
What you will need
·Good level of Microsoft office packages (Excel, Word, etc)
·Good level of written and spoken English
·A high level of computer and system literacy (able to use multiple systems to complete a process)
·Previous customer service experience / experience in a contact centre
·Ideally experience making outbound calls or handling calls
·Experience of working within a target based environment
 
This is an excellent opportunity to secure long term work with a reputable local employer, please call Ryan on 02393876019 or apply without delay to be considered.