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Customer Service Administrator

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Customer Service Administrator

  • Location:

    Reigate

  • Sector:

    Rail

  • Job type:

    Permanent - Full Time

  • Salary:

    £25k per year + company benefits

  • Contact:

    Amy West

  • Contact email:

    amy.west@carringtonwest.com

  • Contact phone:

    02393876044

  • Job ref:

    JO0000035094

  • Published:

    28 days ago

  • Expiry date:

    17/08/2022

  • Startdate:

    ASAP

Are you a Customer Service Coordinator with excellent attention to detail and organisational skills?

Do you have a background of working within a fast-paced environment?

Carrington West is working closely with a market-leading infrastructure business, within the railway and highways industry. Due to exceptional growth, they are recruiting a Customer Service Administrator to join their reactive maintenance team and support one of their main clients.

This is a hybrid role where you are required in the office every Thursday but the option to work from home the other days.

Location: Reigate
Hours: 8.30am-5pm, Mon - Fri
This is a hy
Salary: up to £25,000 P/A + company benefits

Duties:

  • ·Liaise with the client via email and telephone, whilst delivering excellent customer service.
  • ·Respond to and log emergency call out requests onto the system in a timely manner.
  • ·Liaise with and assist Operatives, Subcontractors and Supervisor when scheduling work orders.
  • ·Accurately input data onto the inhouse system, including photos, reports and support evidence of work carried out.
  • ·Run regular reports and support Site Managers with job status updates.
  • ·Manage 4 mailboxes and large quantities of emails.


Requirements:

  • ·Proven experience working as a Coordinator or Administrator.
  • ·Experience working within the infrastructure industry is desired, although not essential
  • ·Excellent attention to detail and prioritisation skills is a must
  • ·PC literate.


To avoid missing out on this opportunity, please submit your CV then contact Amy at Carrington West