Customer Liaison Officer

Posted 25 June 2024
Salary £30k - 35k per year
Job type Contract - Full Time
Discipline Water & Environmental
Contact NameMario Fourie

Job description

Are you a Customer Liaison Officer looking for your next role?

We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Service Coordinator on a contract basis, offering up to £35,000 per annum salary,  working on a Thames Water contract. 

As the Customer Service Coordinator, you will report directly to the Customer Service Manager and support Project Teams while working with the Client Customer Teams. This is a hybrid role which will involve working from site as well as the office and at home.

Office locations will be Redhill and Hampton Court.

The majority of the time you will be managing your own workload, You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone.  

A full clean driving licence is essential for this role due to the locations of the sites.

Key Responsibilities:

  • Build a solid working relationship with the Client Customer Team and Delivery Teams to create and deliver customer and stakeholder communications.
  • Contribute to Team and Project meetings
  • Help to deliver onsite customer training
  • Support and attend customer drop-in sessions and community events with the Delivery Team and client
  • Preparation and dissemination of daily, monthly and weekly reports
  • Undertake training as and when required
  • Placed on an Out Of Hours rota as a contact for emergencies.


  • Strong Customer Liaison skills
  • Be highly organised and able to prioritise own workload
  • Ability to build rapport over the phone and in person
  • Excellent communication skills
  • IT skills particularly MS Word and Excel
  • STEM Ambassador a bonus but not a requirement.
  • Full driving licence

If interested, please do apply with you up to date CV and we will be in touch if successful.


By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.