Customer Account Coordinator

Posted 16 November 2022
Salary £24k - 27k per year + Flexible working, Benefits
LocationMilton Keynes
Job type Permanent - Full Time
DisciplineUtilities, Power & Telecoms
Contact NameRyan Williamson

Job description

Customer Account Coordinator - Milton Keynes (5 roles available!)
Permanent (with options for flexible working once trained) - £24k per annum (up to £267k with prior Utilities experience)
Are you seeking a permanent role with a company who truly look after their staff?
Are you adaptable and able to manage your own workload?
This is the role for you!
Our client are a well respected Utilities company based in MIlton Keynes.  They offer metering servcies to business customers UK wide and have a varied and busy customer base.

Due to growth of the company they are seeking multiple Customer Account Coordinators to join their growing team on a permanent basis.
Based on your background and skills, your could be suitable for one of 2 different teams, Work Management or Warrant, both of which are office-based roles.
What you will be doing?
·Ensuring work projects and large group work is managed and scheduled in the most effective and efficient way for the business and customers
·Act as the face of the business with relevant agents and suppliers
·Liaising with Suppliers and Agents regarding the required company process
·Supporting the relationships between Scheduling, relationship managers and the customer/agent.
·Ensuring all work, scheduled and completed in the most effective and efficient way for the business and customer
·Understanding clearly the expectations of the customer to ensure service lines are adhered to
·Supporting other departments in dealing with customer queries regarding scheduling and prioritise accordingly
·Supporting with the administration associated to any group customer with the team
What skills/experience will you have?
·Good level of written and spoken English
·High level of computer and system literacy (able to use various systems to complete a process)
·Good level of Microsoft packages (Outlook, Excel, Word, etc)
·Previous Customer service or Utilities experience
·Ideally experience making outbound calls or handling inbound calls
What kind of person suits this role best?
·Customer focused; is able to identify and respond to customer's needs
·Good problem solving skills, able to grasp problems quickly and draw informed conclusions
·Anticipates issues and is pro-active in dealing with them
·Can manage own time to meet daily requirements.  
·High organisation skills.
·Positive and enthusiastic with a can do attitude
·Conscientious, accurate and diligent
The Package and Benefits
·£24k salary per annum
·28 days' holiday + Bank Holidays
·Company pension
·Employee benefits package (including health, lifestyle and retail benefits)
·Flexible working (once trained, and if performing at agreed level)
This is a fantastic opportunity to join a company that have big growth plans, meaning there will be lots of opportunities to progress your career within the business.
This role could suite you if you are a Project Coordinator, Customer Service Advisor, Sales Executive, Account Manager, Personal Assistant or Administrator, but the key thing is you have a can do attitude and are ready to learn!
Please call Ryan at Carringotn West on 02393876019 to discuss further, or apply without delay if interested.