London Control Centre Operator
 
Salary: £30,000
 
My client is seeking a dedicated and motivated individual to join the team as a London Control Centre Operator. As a Control Centre Operator, you will be responsible for providing a single point of contact and incident response service through the 24-hour Service Control Centre. Your primary focus will be to support the London contracts, including the Highways Maintenance Project Framework (HMPF) and Tunnels and Pump Stations (TaPS), in collaboration with TFL (Transport for London).
 
Key Responsibilities:
 
- Utilize Visual Display Units and other IT equipment to efficiently carry out tasks.
- Possess a working knowledge of Office 2000 applications, such as Word, Excel, and Outlook.
- Interpret geographical information using GIS tools.
- Communicate effectively through various means, including telephone, radio, and data terminals.
- Maintain round-the-clock availability, working on a shift-based rota that includes days and nights.
- Handle telephone calls from the police and local authorities regarding incidents on the Network.
- Prioritize incoming calls and demands, making sound decisions accordingly.
- Monitor the whereabouts of the Incident Support Unit.
- Deploy and manage resources at incidents on the Network.
- Coordinate with deployed resources to identify and provide necessary additional support.
- Maintain contact with the London Traffic Control Centre during incidents.
- Collect and record customer Third Party details related to incidents on the Network.
- Input incident data into a computer database.
- Update and finalize incident logs as necessary.
- Populate spreadsheets to support daily reporting requirements.
- Actively promote Health and Safety in the workplace.
- Perform other duties as reasonably required from time to time.
- Shift work is a requirement, including solo night shifts.
- Shift schedule is 4 days on and 4 days off with 12-hour shifts.
 
Essential:
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively within a team.
- Experience working under pressure and multitasking.
- Adaptability to changing situations.
- Strong time management and prioritization skills.
- Proficiency in Microsoft products and excellent computer skills.
 
Desirable:
- Previous experience in a control room environment.
 
FOOTNOTE:
If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from Highways professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Jordan Townley at Carrington West on 023 9431 4917 or email jordan.townley@carringtonwest.com for more information
 
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.