We are seeking a proactive and highly organised Business Support Officer to join the Housing Complaints and Quality Assurance Team within a South East London local authority. This is a key role supporting the delivery of an effective, high-quality complaints and assurance service in a busy public sector environment.

You will provide comprehensive administrative and business support, helping to ensure that housing complaints, Members' enquiries and compensation-related tasks are managed efficiently and within required timescales. A core part of the role will involve processing compensation payments, maintaining accurate and up-to-date records, and producing performance and monitoring reports.

You will also support quality assurance processes, assist with system administration, and help colleagues use complaints and casework management systems effectively. The successful candidate will have strong administrative skills, good IT and reporting ability, excellent attention to detail, and the ability to manage competing priorities effectively.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

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