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Administrator/ Scheduler

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Administrator/ Scheduler

  • Location:


  • Sector:

    Utilities, Power & Telecoms

  • Job type:

    Permanent - Full Time

  • Salary:

    £18.5k - 20k per year

  • Contact:

    Kent Streek

  • Contact email:

  • Contact phone:

    02393 876009

  • Job ref:


  • Published:

    9 days ago

  • Expiry date:


  • Startdate:


Do you have an excellent telephone manner? Do you have good attention to detail?
My client are a highly respected claims management insurance company. They offer bespoke B2B opportunities across the insurance industry.
They are currently looking for a scheduler to book in field appointments, register claims, send out confirmations and engage with any 3rd parties that are required for appointments. You will also be responsible to speaking to key stakeholders and ensuring the Loss adjusters/ engineers have all the information required for their jobs.
Description:  The role of the Scheduler is to support and manage the progression of claims from the First Notice of Loss (FNOL), consideration of policy coverage and arranging the first initial client contact and adjuster visits in an appropriate, efficient and timely manner. Whilst working as part of a team you will assist with other cases as workloads and holiday demands, you may have to cover other areas.
 Primary Responsibilities:
·FNOL/ New Claims Line for fundholding clients.
·Triage claims to select correct handler - Desk or Field adjuster
·Register new claims on internal system and allocate to Desk or Field - via email or telephone
·Appoint third party companies
·Schedule field appointments - across all divisions.
·Send confirmation letters or proposal letters following booking or offering appointments
·Schedule subsidence monitoring appointments.
·Schedule PCM for the subsidence engineers
·Scheduling Mailbox (All revisits and appointments to rearrange)
·Initial Advices across all divisions
·Providing figures to management at the end of the day
·Providing figures to management about adjuster / engineer availability
Summary of Position:
As a member of the GHG Scheduling team you will be expected to show a high level of professionalism at all times. Proactively responding positively to the varying customer/client requirements, especially during surge times. You should have a confident and outgoing personality, enjoy business relationships and be adaptable to changes in the wider business environment.
Hours of work: 37.5 hours but additional hours may be required as detailed in the employment contract
Salary Range: Ranging from £17,500 - £26,000 dependent upon experience and qualifications
Personal Specification
Qualifications & Training
GCSE English and Maths (or equivalent) as a minimum
Strong administrative skills Microsoft Excel, Word, Power Point and Outlook
Less than 2 year experience of working in a Planning or Scheduling Role.
2 years + experience of working in a Planning or Scheduling Role.  
Qualities and Attitude
Profound verbal communication skills as you are the first point of business contact and must proficiently be capable to articulate complex issues. Ability to multi-task effectively. Good technical and problem-solving skills, identifying solutions. Effective written communication
Self-sufficient, outgoing, confident, excellent communication skills, attention to detail
Profound verbal communication skills, organisational skills, effective time management, IT literate, assertive, business knowledge, effective communicator in written communication, client liaison skills.