We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation.

You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners.

The Role
·Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme.
·Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency.
·Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy.
·Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing.
·Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards.
·Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence.
·Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations.
·Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors.
·Produce and analyse performance data, and contribute to policy development and service improvement initiatives.
·Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements.

Key Requirements
·Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness.
·Proven experience managing a housing allocations or lettings service in a local authority or similar environment.
·Track record of meeting performance targets and delivering service improvements.
·Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners.
·Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities.
·Experience of staff management, including motivation, training, and development.
·Good numeracy, IT literacy, and report-writing skills.

What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.