Job Title: Response Repairs Manager
Department: Growth & Regeneration
Service Area: Housing and Landlord Services
Reports To: Service Manager
Direct Reports: Supervisors, Electrical Engineers, Apprentices, and Quality Control Electrical Engineers
Location: Bristol
Contract Type: Permanent / Full Time- 37 hours a week, 6 month rolling contract
£37.04 p/h- can be negotiated depending on experience

Purpose of the Role
We are seeking an experienced and driven Response Repairs Manager - Electrical to lead a team delivering high-quality electrical repairs, maintenance, and improvements to council-owned properties across Bristol. This role will ensure all work is carried out in compliance with current legislation, building regulations, and council policies while delivering excellent customer service and value for money.

Key Responsibilities
·Manage and lead a team of electrical engineers, apprentices, and supervisors to deliver a responsive, compliant, and customer-focused electrical repair service.
·Ensure all works comply with electrical safety regulations, housing legislation, and internal quality standards.
·Oversee and monitor contractor and internal trade performance to ensure work is completed on time, to budget, and right-first-time.
·Provide effective leadership, staff development, and performance management, including training plans, appraisals, and workforce planning.
·Maintain service compliance with relevant legislation such as the Social Housing (Regulation) Act 2023, HHSRS standards, and Consumer Standards.
·Take ownership of service-related complaints, Freedom of Information requests, and Subject Access Requests, ensuring timely and effective resolution.
·Ensure accurate and timely data management within relevant ICT systems, supporting operational planning and performance monitoring.
·Support strategic planning, investment, and asset management decisions by working collaboratively with internal departments.
·Lead continuous improvement initiatives, ensuring customer feedback and lessons learned are embedded into service development.
·Monitor budgets, forecast expenditure, and ensure cost-effective delivery of services and contract performance.
·Ensure compliance with health and safety policies, data protection regulations, procurement rules, and council governance procedures.
·Represent the service in meetings with internal stakeholders, third-party providers, and partner agencies.

Person Specification
Essential:
·Strong technical knowledge of electrical systems and regulations (e.g., 18th Edition, NICEIC standards).
·Proven experience managing a technical or repairs service in a housing or property maintenance context.
·Experience of leading and developing teams, with strong people management and performance skills.
·Sound understanding of housing legislation, regulatory compliance, and health and safety responsibilities.
·Strong financial and contract management experience.
·Excellent communication and customer service skills.

Desirable:
·Experience in a local authority or social housing setting.
·Knowledge of property asset management systems.
·Project management or leadership qualification.

General Accountabilities
·Promote a safe, healthy, and inclusive working environment for all staff and residents.
·Uphold Bristol City Council's values, codes of conduct, and equality, diversity, and inclusion policies.
·Ensure full participation in mandatory training, including health and safety, safeguarding, and equalities.

Why Work for Us?
At Bristol City Council, we are committed to providing safe, sustainable, and quality homes for our residents. Join a dynamic team that values innovation, community impact, and professional development.
 
If you would like to apply please email your update CV to eva.padgett@carringtonwest.com or call me on 02393876212