We are working with a forward-thinking local authority to appoint an experienced Rents Officer on an initial 3-month contract. This is an important role within a busy housing team, focused on maximising rental income, supporting tenancy sustainment, and managing rent arrears in line with policy.

This role would suit a housing professional with recent experience in rent collection, arrears recovery, and tenancy support within a local authority or housing association.

You will need a good understanding of housing finance and income recovery processes, combined with excellent customer service skills.

The position is hybrid, with a requirement to attend the office at least two days per week.

The Role
·Monitor and manage rent accounts to ensure effective rent collection and arrears recovery
·Contact tenants via telephone, letters, emails, and texts to resolve arrears and agree payment plans
·Take a firm but fair approach-supporting tenants who are unable to pay, and progressing enforcement for those who choose not to
·Serve Notices of Seeking Possession (NSP) and Notices to Quit (NTQ) in accordance with policy
·Prepare documentation and attend court hearings, evictions, and panels when required
·Work collaboratively with housing officers and tenancy sustainment teams to support vulnerable tenants
·Tackle former tenant arrears, recommend appropriate write-offs, and maintain accurate rent records
·Contribute to delivering a customer-focused rent and income service that meets regulatory and service standards

Key Requirements
·Proven experience in income recovery and rent arrears casework within social housing
·Excellent working knowledge of housing legislation, particularly related to rents, debt recovery, and possession proceedings
·Strong communication and negotiation skills with a focus on tenancy sustainment
·Confident using rent management systems and maintaining accurate case notes
·Ability to work independently while contributing to a collaborative team culture
·Experience attending court and managing legal enforcement is desirable
·Local authority or housing association background strongly preferred

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.