I'm currently recruiting for a Public Real Business Manager on a 6 month contract.  As the Business Manager you will oversee and deliver all aspects of business management and delivery, maintaining a robust support network for senior and operational managers. Working pro actively with managers and staff to assess need and solve business related problems. To manage all aspects of customer contact with the division   
 
 
Responsibilities
·To be undertake customer surveys and make recommendations on service improvements to address under performance or continuous improvement, and work with stakeholders to ensure changes are implemented, effective and monitored
·To support senior managers in understanding customer experience via satisfaction surveys, mystery shopping and market research
·To work alongside the Performance and Quality Manager to ensure effective mapping of customer journeys and to form agreed actions to address shortfalls
·To coordinate divisional responses to all corporate governance matters including Forward Planning, Risk, Business Continuity and Business Impact Analysis
·Working with the Performance and Quality Manager to ensure targeted Service Plans are in place for each of the services that are accurate, monitored and updated
·To ensure the division maintains accurate records of compliance in regard to health and safety, including CDM regulations as applicable and that improvement actions are undertaken   
·To be responsible for the furtherance of equality issues at a divisional level, liaising with appropriate corporate leads and service managers to ensure the division is meeting the corporate equality objectives  
·To be responsible for coordinating positive news stories and liaising with appropriate colleagues to ensure their exposure outside of the council
·To managing all aspects of internal divisional communications including newsletters, intranet, staff briefings, surveys, Yammer and electronic noticeboards   
·To manage and monitor all aspects of customer contacts including enquires, complaints, Chief Executive/Members/Mayoral/MP correspondence, FOIs and SARs
·To support and maintain the administrative back office of any division-wide ICT applications
·To provide general business support services to managers within the division
·To manage a team as required to deliver the above functions
 
 
 
What you need to do now: 
 
If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW or contact Zubair Ahmed at Carrington West for more information on 02393 876065.
 
FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
 
Even if you are happy in your current job for now, we always welcome calls from Highways, Traffic & Parking professionals keen to make their introductions for future months or years. Our specialist team has a combined 70+ years' experience in this market. Please call Zubair at Carrington West on 02393 876065 for more information.
 
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