We're recruiting an Interim Head of Housing Operations to provide senior strategic leadership across housing management, asset management, compliance and resident engagement services within a complex housing environment.

This is a high-impact leadership role, accountable for the delivery of safe, compliant homes, effective housing services and positive outcomes for residents. The postholder will operate at pace in a highly scrutinised setting, providing clear leadership, strong governance and assurance, and leading service improvement and transformation activity.

The Role
·Provide strategic leadership and overall accountability for housing and neighbourhood-based operational services.
·Lead Housing Management, Asset Management, Compliance and Resident Engagement services.
·Ensure housing operations align with corporate priorities, statutory duties and regulatory requirements.
·Set the strategic direction for housing operations and translate strategy into operational delivery.
·Provide visible leadership to senior managers, promoting accountability and continuous improvement.
·Ensure effective delivery of core housing functions including tenancy management, income, repairs, compliance, capital investment and resident engagement.
·Oversee robust governance, assurance and decision-making arrangements across housing operations.
·Act as Senior Responsible Officer for housing compliance and building safety.
·Ensure safeguarding responsibilities are embedded across housing services.
·Lead performance management to ensure services meet KPIs, regulatory standards and service commitments.
·Provide strategic oversight of financial management, including HRA and capital budgets.
·Lead workforce planning, organisational development and service transformation activity.
·Build and maintain strong relationships with residents, Members, regulators and key partners.
·Lead service improvement, recovery and regulatory readiness programmes.

Key Requirements
·Extensive senior leadership experience within housing services, asset management or compliance.
·Proven experience providing strategic accountability for complex housing operations.
·Strong knowledge of housing regulation, governance, compliance and building safety.
·Experience operating in highly scrutinised, politically sensitive environments.
·Significant experience managing housing budgets, including HRA and capital programmes.
·Proven track record of leading service transformation and organisational change.
·Ability to make complex strategic decisions based on performance, risk and financial data.
·Strong experience managing senior managers and leading multi-disciplinary teams.
·Excellent stakeholder management skills, including working with Members and regulators.
·Relevant degree or equivalent senior-level experience within housing.
·Professional qualification or membership (e.g. CIH, RICS, NEBOSH) is desirable.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar interim and senior housing leadership roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you are currently satisfied in your role, we welcome conversations with Heads of Housing, Directors and senior housing leaders looking to make future connections.
For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.