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Customer Service Advisor- Lincoln

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Customer Service Advisor- Lincoln

  • Location:

    Lincoln, Lincolnshire, England

  • Sector:

    Water & Environmental

  • Job type:

    Contract - Full Time

  • Salary:

    £10.07 - 19,380.00 per year

  • Contact:

    Aaron Emerson

  • Contact email:

    aaron.emerson@carringtonwest.com

  • Contact phone:

    02393 876 059

  • Job ref:

    JO0000029316

  • Published:

    about 2 months ago

  • Duration:

    12 Weeks

  • Expiry date:

    2022-01-10

  • Startdate:

    ASAP

Role: Customer Service Advisor
Location: Lincoln - City Centre
Salary: £19,380 + annual bonus
Employment: Temporary to Permanent after 12 weeks
Hours of work: 37 per week
 
Are you looking to work for one of the best companies in the region as a Customer Service Advisor ?
 
If so this is the right opportunity for you.  My client is based in Lincoln City Centre less that 1 mile away from the train station and looking to recruit multiple Customer Service Advisors.
 
In this role you go through formal training a process and supported by a mentor to get you up to speed on process, procedures and IT systems so no prior customer service experience if needed.
 
In this role you will be responsible for dealing liaising with customers in relation to their bills. Customers can fall behind for any number of reasons which could be something as small an administration error or cancelling a direct debit.  You will be responsible for identifying the issue in hand and helping the customer resolve the issue or set up an appropriate payment plan.
 
As this role is focused around using an in house CRM - Customer Management System candidates will need to have a base level of computer literacy in order to be suitable. For example if you are able to use any of the following this would suffice.  Microsoft Word or excel, emails, general experience of working from a desk top or laptop computer.
 
This role would suit candidate who have prior customer service experience and are happy operating in an outbound call focused role.
 
Working hours will vary between the below hours, you will be issued shifts 1 month in advance and there is flexibility to change days and hours based working a 37 hour standard week.
 
8am-8am Monday - Friday,
8am-4pm Saturday and
10am-4pm Sunday.
 
On offer is a salary  of £19,380  + an excellent benefits package.