To stabilise, restore, and enhance Waste Services by taking direct, hands-on operational responsibility. The postholder will work within the team to ensure efficient service delivery, adherence to operational standards, and achievement of expected outcomes.

Key Responsibilities

• Assume direct responsibility for day-to-day operational service delivery.
• Identify service failures, bottlenecks, and inefficiencies, implementing immediate corrective actions.
• Provide hands-on leadership, guidance, and support to managers, supervisors, and frontline staff.
• Design, implement, and embed effective workflows, processes, and operational standards.
• Ensure compliance with council policies, statutory obligations, and industry best practice.
• Monitor and analyse service performance, producing regular reports and updates for senior management.
• Support effective task allocation, staff supervision, and prioritisation of operational activities.

Expected Outcomes

• Service performance stabilised with clear, measurable improvements.
• Strong operational oversight and control established.
• Workforce adherence to defined processes and standards.
• Backlogs reduced and critical service failures resolved.
• Practical recommendations for long-term service sustainability implemented.

Working Approach

• A highly embedded, hands-on role requiring active participation in daily operations.
• Operates under the direction of the senior sponsor, with autonomy to make operational decisions.
• Works collaboratively within the team, stepping into leadership roles where required.
• Fixed-term engagement with clear objectives, milestones, and review points.

Skills & Experience

• Demonstrable experience in turning around underperforming or challenged services.
• Strong leadership, organisational, and problem-solving capabilities.
• Ability to lead from the front and work alongside operational teams.
• Experience managing staff, service delivery, and operational processes.
• Knowledge of relevant statutory requirements and local authority policies (desirable).

For more information and to apply for the role, please call Leah Kimber at Carrington West on 023 9387 6076 or email Leah.Kimber@carringtonwest.com.

FOOTNOTE:
If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact Leah Kimber at Carrington West on 023 9387 6076 for more information.
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email Leah.Kimber@carringtonwest.com.