Role: Project & Customer Support Coordinator
Location: Bristol
Duration: 6 months
Salary: £22,500 for 37.5 hours per week
Start Date: ASAP
 
A Project & Customer Support Coordinator is required to help manage a variety of tasks in the delivery of digital utility-based solutions to our client base. The role is varied and cuts across delivery / production tasks, customer service and project support.
 
My client are an infrastructure and construction consultancy, offering a wide range of procurement and engineering services across the Uk and afar. They work on several Utility based projects in the office which means their is an exciting opportunity to work with a leading consultancy in the Utilities sector. They offer digital Utility Solutions and offer state of the art technological solutions and you will have the opportunity to learn about their full service offering.
 
Responsibilities include:
·The role is varied, requiring the successful candidate to work across different workstreams in different parts of the team.
·One key focus area will be to perform tasks in support of the production and delivery of desktop utility search reports to our clients. This will include;
·Seeking information from a range of external asset owner organisations, including the procurement of utility plans.
·Seeking missing or incomplete information required for our deliverables.
·Resolving queries with asset owner organisations and fostering good working relationships with these stakeholders.
·Checking maps for geographical relevance to a particular area.
·Processing incoming requests for service.
·Quality checking the work of other team members.
·Preparing reports to be delivered to the customer.
·Monitoring demand volumes and working with senior colleagues to effectively plan workloads.
·Another focus area is customer service based, involving tasks necessary to ensure a smooth customer experience, including;
·Responding to incoming queries, either through email, telephone or via our website, providing accurate resolutions to a high standard.
·Managing and overseeing team mailboxes to support with internal and external queries.
·Provision of quotations for service, either directly to customers or to our internal Win Work team.
·Fostering positive relationships with customers.
·Making follow-up calls to customers to seek feedback.
 
Requirements:
·Proficient in MS Office applications
·Experience in service delivery / customer facing role
·Excellent communicator
·Ability to Identify, analyse and resolve problems
·Ability to multi-task
·Enthusiastic and able to adapt and be flexible in the role
·Experience in the Utilities Sector (Desirable)
·Prior experience or knowledge of utilising technology for process efficiencies
 
If you are interested you can apply on online or send your CV to kevin.elder@carringtonwest.com and I will call you to discuss
 
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