As the Parking & Systems Support Officer you will review and respond to all emailed/written parking enquiries that are outside of those items of correspondence dealt with by the Penalty Charge Notice Processing team. To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods To ensure the effective implementation of the Council's corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure. Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement. Where required provide administrative and technical support to the Parking Systems Adminstrator, to assist with the delivery of those Parking service quality business systems which apply to the Parking Service.
For a full description and further information on the role, please call Phoebe Kingston at Carrington West on 02393 876043 or email phoebe.kingston@carringtonwest.com
Previous experience in Parking is essential for this role.
Carrington West are also looking for Engineers & Transport Planners with similar backgrounds across the South of UK - please get in touch to find out more.
FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years experience in this market. Please call Phoebe at Carrington West on 02393 876043 for more information
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us
