Are you a Help Desk Manager looking for your next opportunity?
 
Location: Central London
Duration 12 weeks (potential to go perm)
 
This is an excellent opportunity to work for
 
Responsibilities:
·Responsible for the daily running and management of the helpdesk desk through the effective use of resources with responsibility for meeting and setting exceptional customer service targets as well as planning areas of improvement or development.
·Ensure that calls are answered within agreed time scales and in an appropriate manner.
·handling customer enquiries where appropriate.
·Co-ordinate and motivate helpdesk staff and be pro-active in staff recruitment.
·To monitor quality of feedback from clients and quarterly customer satisfaction reports to the Senior Project Manager.
·Attendance at senior management meetings will be required as will the ability to implement business change as appropriate
 
If you are interested in applying for this role, please email your CV to me at Olivia.Woods@carringtonwest.com or call me on 02393 876046.