Customer Care Advisor - Sheffield - Temporary - £13 per hour PAYE
 
Job purpose
 
To act as an ambassador for the client in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work. In representing the client, the Customer Care Advisor is there to:
 
·Present a professional, personable, and reassuring face to the business
·Communicate directly with customers to inform, advise, and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
·Support the operational teams in their communications with customers and others
·Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
·Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers
·Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints.
 
Job responsibilities
 
·Follow, complete and champion the client's on-site communications process) at the start and end of each project, visiting all customer properties.
·Comply with the requirements of the CAREs Control Hub forms and ensure it is properly and honestly completed.
·Coach operatives on the CAREs process and Control Hub forms
·Ensure each customer knows all relevant information relating to the project in hand.
·Complete Priority Services Register PSR requirements.
·Identify customers who will require further assistance while work is ongoing and ensure there are structured handover to the operational teams on site.
·Attend regular planning meetings, working with the local area to effectively plan for door knocking.
·Produce additional bespoke communications as and when required.
·Review CSAT, complaint and enquiry statistics relating to their local area and teams, for knowledge sharing and performance improvement purposes.
·Take on multiple task and ensure they are properly prioritised and balanced.
·Ensure customers understand their rights with respect to the General Data Protection Regulations.
 
Required Experience/knowledge/qualifications
 
·Experience in a customer service role.
·Conscientious with the tenacity and resolve to see things through.
·Organised and punctual.
·Articulate and good at explaining things.
·Thorough, with good record keeping.
·IT literate, including Microsoft Office - Intermediate Word, Excel, Outlook and internet/intranet capabilities.
·Strong oral and written communication skills.
·Knowledge / experience of working in the utilities industry is desirable.
·Full, valid UK driving licence.
 
 
This role is an excellent opportunity to secure longer term work with a great company who value their staff. Please apply without delay or call Ryan at Carrington West on 02393876019