An excellent opportunity has arisen for a Highways Control Room Support Operator to join a busy response centre team in the Surrey area on a temporary-to-permanent basis.
 
Our client provides emergency support on local authority roads across the London and Surrey areas, helping to coordinate the response to emergency issues on the highway network.
 
Previous experience working in a Highways Control Room environment is preferable, though we welcome applicants from individuals with transferable skills; such as the emergency services, customer services or security sectors.
 
Training and support will be provided.
 
Role context:
The role consists of taking calls from varying sources: Police, fire service, the in-house dedicated contact centre and highways inspectors who monitor the highways network. It is the responsibility of the Response Centre to dispatch all the calls in a timely manner to ensure emergency jobs are reached within 2 hours. The service provided covers the highway network in Surrey, South West London and North West London.
 
As the successful candidate, you will work within a shift pattern of Days and Night shifts. This will be in a 4 on/4 off rota pattern. Staff within the Response Centre work 24/7 365 days of the year.
 
Key responsibilities:
 
·Immediate Response Service Delivery - 2-hour response
·Safety Defect Service Delivery - 24hrs initially but moving to 5 days
·Winter service operations/decisions
·Provide assistance/resilience for the following roles/services: Noticing/TMA, stats coordination and scheduling
·Be a key contact for clients, public bodies (i.e. police), and staff
·Monitor in real time responses to requests for work
·Maintain and update spreadsheets racking work, schedules, costs and other contract related outputs
·Ensure accuracy of data is correct such as verifying costs, work orders, sub-contractor schedules and invoices
·Generate contract specific management information and reports and circulate as required
·Produce type written documents including correspondence and reports to standard formats from hand written notes or verbal instruction
·Respond to telephone, verbal and written requests for information, where appropriate supply information either to manager or directly to the enquirer
 
Desirable Skills and experience:
 
·Confident individual who enjoys the challenge of working in an environment with lots of real time interaction
·Excellent customer service skills and the ability to excel at providing first class client support
·Use own initiative as well as part of a team using an organised and efficient approach
·Knowledge of business sector activities and demonstrate experience of working in a customer focused environment, either face to face or by telephone
 
Please select 'Apply Now' to submit an application.
Candidates must be eligible to live and work in the UK.
For a full description and further information on the role, please call Luke Clifford at Carrington West on 07714 267 579